It may happen that you want to return an order. Perhaps because the product is not what you expected or maybe there is another reason why you would not want the order after all. Whatever the reason is, you have the right to cancel your order up to 14 days after purchase without giving any reason.
This right to return is not valid for Commissioned Paintings.
- To return your purchase, please contact me at firstname.lastname@example.org.
- After cancellation, you have another 14 days to return your product. The costs for returning from your home to the webshop are for your own account. For the exact rates, consult your local postal service.
- Send the product back to me with all supplied accessories and - if reasonably possible - in the original condition and packaging.
- I will then refund the full order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
- If the product is damaged or the packaging is damaged more than is necessary to try the product, I can pass on this depreciation of the product to you. So treat the product with care, and make sure that it is properly packaged on return.
Do you want to exchange your product? No problem at all. You can contact me for the exchange at email@example.com. You do bear the costs for returning the product yourself.
I have submitted the wrong delivery address!
Accidentally passed the wrong delivery address? Please contact me as soon as possible via firstname.lastname@example.org. I will then try to change the order for you.